Frequently Asked Questions
Everything you need to know about your PALACE experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition drops may be final sale.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Our garments generally follow a standard athletic fit, but we recommend sizing up for a more oversized look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate cancellations or changes within 60 minutes of the order being placed.
Do you restock sold-out items?
To maintain exclusivity, most of our seasonal collections are limited runs and will not be restocked once sold out. We recommend signing up for our newsletter to stay updated on new drops.